Mike, I (A PAYING CUSTOMER) have REPEATEDLY (before your reported 4 days away on personal business) attempted to get a response from you.
In the meantime, you found time to update your site template, and found time to write your frontpage piece about being away and your workstation laptop issues - but, I for one (and others by the look of your "support" forum), have been patient beyond extreme.
Mike (if you are listening) respond to your customers or shut your site down, or rename your "Support Forum" to "Chat Forum."
I am sure I am not the only one who is getting worn by this. You have a GOOD product, but you are letting yourself and your product down by the lack of response.
I could not agree more.
Mike...
Why don't you simply set up a moderation system for support issues for all license holders? I understand you are overwhelmed, but if you fail to plan, you plan to fail. You need a system to manage support for people that give you money. Whether that is limiting access to the forums to paid members, bartering free components for moderation and help with lower level questions, etc... YOU NEED TO KICK IT IN GEAR!
These open source turned overpriced, encrypted components already rub the community the wrong way, but the bad support will give you and your brand a bad name in the development community. Surely you value your customers and their concerns... or do you? I am seriously questioning that based off of what I have read and seen so far.
I am not a passive consumer. I will be sure to give your products a great write up on Joomla if you cannot address my support issues in a reasonable amount of time Mike.
I have custom work I could send you specifically for extending the galleries features, user experience, etc... but if this is the way you handle customer service for a commercial component, I can't say I would want to do business with you.
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